Plumbing questions answered

Yes. Ring 0117 214 1238 at any time, including nights, weekends and bank holidays.

Every job is different, so we give free quotes over the phone once we know what is happening. If a job cannot be priced without seeing it, we will tell you. Nothing goes ahead until you agree.

No. We do not work on gas appliances, including boilers, gas fires and gas cookers. Use a Gas Safe registered engineer. In a gas emergency, ring 0800 111 999.

Yes, the water side: radiators, valves, heating pipework, leaks and pressure problems.

Usually under the kitchen sink, in the hall near the front door, under the stairs or in a cellar. There is also an external stop tap in the pavement outside, which belongs to the water company.

A drain serving only your property, inside your boundary, is yours. Since 1 October 2011, shared drains and pipes outside your boundary have been the sewerage company’s. In Bristol that is Wessex Water.

The pipe from the main to the external stop tap is normally the water company’s, so contact Bristol Water. From that stop tap into your house, the pipe is yours.

Bristol Water says homes built before the 1970s could have lead pipework. Most of Totterdown is Victorian, so it is worth checking. We can replace the section inside your boundary.

Bristol Water describes all the water in its area as moderately hard to very hard. Scale builds up on taps, shower heads and toilet valves, and can cause drips and running cisterns.

No. For electric showers, macerators and new appliance sockets, we do the plumbing and a qualified electrician does the connection.

Totterdown and a 10-mile radius, including Windmill Hill, Knowle, Bedminster, Arnos Vale, Brislington and central Bristol.